Customer Experience - Avangrid 17:00h-18:00h (CET)

The customer experience is at the core of everything we do. Nothing is more important. Join us for a Masterclass session by Linda Ball, Vice President of Central Maine Power Customer Service, who will take us on a journey to discuss what an exceptional customer experience is and the impact it has on our customers and business. Linda will share different strategies and techniques to manage customer experiences, outline factors that can create difficult customer interactions, and provide guidance for how to overcome those challenges. Her session will close by discussing the benefits of developing strong customer relationships by receiving and implementing customer feedback